Citizen Engagement

Support citizens with local AI agents

Deliver instant public service and monitored complaint resolution across local languages and districts.

Book demo

I'd like to file a complaint about my water bill, account WB-88213.

Check knowledge

Hi Amara, the Municipal Services agent can help with billing complaints.

Switch AI agent

I've logged your complaint against account WB-88213. Checking the last reading now.

Verify meter reading

Thanks for waiting, Amara – the reading was corrected and a revised bill of $18.40 will be sent by SMS.

Citizen trust depends on speed and inclusion

Massive growth in digital public infrastructure over the past decade left gaps support quality and grievance management. Meet the tech powering citizen interactions and redress in local languages.

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Ensure last-mile accessibility

Expand citizen engagement with access to public services in messaging channels such as WhatsApp, Messenger, Viber, SMS, Telegram, LINE, and Webchat.

Messenger

David Morales

17:59

David: I'm trying to apply a discount code, but it’s not working.

Viber

Sophie Williams

02:11

Sophie: I followed the steps to cancel my subscription, but it’s still showing active.

Jessica Turner

15:48

Jessica: The instructions to reset my password aren’t working. I’ve tried multiple times, but I’m still locked out.

Webchat

Andrew Grotzky

14:02

Andrew: I’m trying to update my billing information, but the system keeps giving me an error.

Inform policy with citizen feedback

Generate graphical analysis from citizen chats, tickets, and sentiment.

Engaged customers

4590

23%

Livechat resolution time

15min

38%

Agent transfer rate

26%

Continuous AI agent training

Automate AI agent improvement with unlimited documents and webpages.

Upload File

Upload a file for agent training.

Add URL

Enter a URL for agent training.

Service across language barriers

Respond to escalated chats and tickets in the citizen's native language.

Vietnamese

Tagalog

Kinyarwanda

Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.

Translation

Vietnamese

English

Yes, thanks. Here is an additional file with my earning proof.

Allow authorised representatives

Intake cases on behalf of family members who are uncomfortable engaging with government.

Auto-refer cases between agencies

Route cases between agencies with overlapping mandates to eliminate costly referral loops.

Update citizen proactively

Send advisories and case status updates to citizens to build trust.

Let's support your citizens

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Philippines · Philippines Department of Trade & Industry

5x+500% YoY

increase in chats from proactive messaging

“The DTI's assistant TIA is built to speak the languages of our Filipino customers, understand their needs, and provide them with an immediate response.”