Deploying AI that includes everyone

"The deployment of the Proto AICX solution is in line with the Bank of Zambia’s 2020 – 2023 Strategic Plan that has prioritized financial inclusion, and implementation of SupTech to digitize reporting and regulatory processes."

Dr. Francis Chipimo

Deputy Governor – Operations, Bank of Zambia

"The growth of online-only services and the expansion of real-time payments have been transformative for financial inclusion and access. Yet these very tools have also become magnets for cybercriminal activity."

"With Proto's AI agents, we have the opportunity to automate the complaints handling process and shift from a reactive to proactive approach that serves our people, strengthens accountability, and renews public trust."

Romeo Nel

Technical Advisor to the Governor, Bank of Namibia

"The multilingual Proto AI agent empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation."

Benjamin E. Diokno

Governor, Central Bank of the Philippines

"The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling AI system. The Intumwa AI agent will include customers in their local languages and preferred messaging channels."

Gérard Nsabimana

Director of Market Conduct Supervision, BNR

"The DTI's assistant TIA is built to speak the languages of our Filipino customers, understand their needs, and provide them with an immediate response."

Mary Jean Pacheco

Undersecretary of the Department of Trade and Industry

"Proto's chatbot for consumer engagement and complaint management helps increasing trust within the digital financial services industry and improve customer experience, especially in rural areas."

Moussa Mamadou

Executive Secretary, OQSF of Côte D'Ivoire

"Banco de Moçambique's AI agent gives citizens across all ten provinces real-time answers on exchange rates, savings and fraud awareness – guidance that previously required navigating dense regulatory publications or went unanswered."

"The Securities and Exchange Commission's CAROL AI agent resolves 100% of citizen and investor enquiries – company registration, filings, fraud reports – across webchat, Messenger and Viber, without manual involvement."

"The Insurance Commission's AI agent automates complaint intake and verifies licensed operators, giving policyholders 24/7 consumer support in English, Tagalog and Cebuano across the Philippines' insurance and pre-need sectors."