Proto vs Oracle Digital Assistant

Purpose-built AI agents for customer operations – without the enterprise overhead.

Built for support operations, not just enterprise workflows

Proto integrates AI Agents, Ticketing, Inbox, and Analytics in a single platform – without requiring separate Oracle Cloud licences.

100+ languages, including underserved dialects

Proto supports 100+ languages natively, including Cebuano, Kinyarwanda, and Oshiwambo, with automatic mid-conversation language detection. Oracle Digital Assistant natively supports only eight languages; broader coverage requires Google Translate or Microsoft Translator.

On-premise hosting without Oracle Cloud lock-in

Proto offers on-premise, hybrid, and cloud hosting with SOC 2, ISO 27001, and HIPAA certification – deployable independently of any cloud vendor. Oracle Digital Assistant is a managed cloud service only.

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What makes Proto different from Oracle Digital Assistant

	Proto	Oracle Digital Assistant
Languages
Multilingual support	i	i
Local language support Tagalog, Cebuano, Kinyarwanda, Oshiwambo + 100 others
Mixed-language switching
Channels
Webchat
Messaging channels	i	i
Voice messages Multilingual TTS and STT via proprietary Voice AI model
AI agents
Generative AI agents
AI agent switching Switch between multiple AI agents mid-conversation	i
AI agent training Knowledge base training using URLs, documents, and snippets		i
Database connection Query live data from external databases via workflows		i
Insight advisor Answer live queries from structured data – account balances, case status, eligibility checks		i
Workflows	i	i
Proactive messaging Outbound notifications and reminders		i
Support operations
Live agent handover Routing to human agents via omnichannel inbox
Inbox Unified inbox with conversation history and contact profiles		i
Complaint ticketing		i
Chat translation for live agents
Conversation summaries & sentiment
Analytics	i	i
Security
Security certifications
On-premise hosting		i

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Choosing the right AI agent platform

Proto is a standalone AI automation platform. Oracle Digital Assistant is tightly coupled to Oracle Cloud infrastructure and most valuable to organisations already running Oracle ERP, HCM, or CX.

Purpose-built AI automation for customer and citizen operations

Proto is a multilingual AI automation platform built for organisations that need to automate customer and citizen support from end to end – across government, finance, healthcare, and transport. Its platform integrates AI agents, omnichannel inbox, complaint ticketing, CRM syncing, live agent handover, and analytics in a single product, with no dependency on a specific cloud vendor.

Proto is well-suited for deployments that require underserved language support, on-premise or hybrid hosting, multi-channel automation across WhatsApp, voice, and webchat, and actionable insights from conversation data – without building and maintaining a developer-heavy infrastructure.

Enterprise chatbot framework within the Oracle Cloud ecosystem

Oracle Digital Assistant is a developer-oriented platform within Oracle Cloud Infrastructure for building conversational interfaces on top of Oracle’s enterprise applications. It offers out-of-the-box skills for Oracle Cloud applications and supports LLM integration, making it most valuable to organisations already deeply invested in the Oracle Cloud stack.

Organisations that need a standalone customer support platform – with native ticketing, omnichannel inbox, proactive messaging, local language support, or on-premise hosting independent of Oracle infrastructure – will find Oracle Digital Assistant insufficient as a standalone solution and will require significant additional Oracle Cloud investment to replicate comparable functionality.

Client stories

What the clients say

1 / 3

Philippines

Universal Storefront Services Corporation

"With Proto we've increased our customer support capacity by 30% across our 12 million wallets. The AI agent instantly answers customers in their preferred language, freeing our staff to focus on more complex issues."

Eckie Gonzales

President and CEO, Universal Storefront Services Corporation

Philippines

The Medical City

"We now engage over 150,000 patients annually through AI, with 70% of enquiries handled without human intervention. Proto helped us build that as a permanent capability, not a pilot."

Dr. Artemio Salvador

Head of Operations, The Medical City

Rwanda

National Bank of Rwanda

"The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling AI system. The Intumwa AI agent will include customers in their local languages and preferred messaging channels."

Gérard Nsabimana

Director of Market Conduct Supervision, BNR

More reasons to trust Proto

Built for scale with regulators and proven in national deployments.

Security and compliance

SOC 2, ISO 27001 and HIPAA certified – with optional features for hybrid and on-premise hosting, dedicated LLMs, and fine‑grained permission controls. Proto is trusted by governments and enterprises with strict data residency and privacy mandates.

Proven national deployments

Deployed across regulatory authorities complex emerging markets like the Philippines and Rwanda – including with integrated AI agents for government agencies with overlapping citizen support and consumer protection mandates with automated case triaging.

2M+ annual AI‑powered citizen cases

Proto handles over two million citizen cases per year with full automation and consistent performance for complex and industry-tailored workflows requiring local language capability, omnichannel support, and voice AI messaging.