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Telecom

Deploy secure AI for telecom networks

Help subscribers with billing, outages, and plan support across local languages and channels like WhatsApp, Messenger, and SMS.

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My data plan hasn't renewed even though I topped up.
Check top-up status
Verify SIM balance
Your top-up went through, but the data bundle activation failed – I've re-triggered it.
It should be active within 2 minutes. Would you like an SMS confirmation?
Yes please
Send confirmation
Done – you'll get an SMS once your 5GB bundle is active, plus a credit note for the delay.

Support subscribers at speed

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Call billing systems inside the agent's workflow
The agent calls your live billing and network APIs as a step in its own workflow, not a separate lookup.

Info

#1

Bill enquiry received

#2

Call billing API

#3

Reply with balance

Add AI action
Support subscribers in their own language
Remove language barriers with two-way translation for 100+ languages.
vi
Vietnamese
tl
Tagalog
rw
Kinyarwanda
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
Support every subscriber channel
Assist customers on their preferred messaging apps.
Send proactive payment reminders
Reach subscribers before a bill is due, with an automated reminder and a one-tap way to pay.
Hi Sam!
Your postpaid bill of $28.50 is due in 2 days. Want to settle it now?
Pay now
View bill
Set up autopay

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Reach the public

Proto deploys across major messaging channels for mulitilingual text and voice.
WhatsApp
Online
What are your branch opening hours?
Our branches open Mon–Fri, 9am–5pm.
Do you have Saturday hours?
Message
Messenger
Active now
Can I reschedule my appointment?
Yes! What date works for you?
Next Tuesday afternoon.
Aa
Webchat
Online
Hi, I'd like to check my account balance.
Of course! Please share your account ID.
Sure - it's #482910.
Message
WhatsApp Business Tech Provider
  • Direct, verified access to the WhatsApp Business
  • Direct integration with Meta's WhatsApp Business API
  • Guided Meta onboarding and WhatsApp Business verification
Meta Business Partner
Verified by Meta for technical and compliance standards across WhatsApp and Messenger
Local Languages

Engage everyone in their native language

Proto's local language models provide access and security beyond generative AI.
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Estimate your savings with Proto

Calculate the ROITalk to local team

Integrate your trust layer

Proto connects into existing digital infrastructure.
Secure webhook with data encryption
Proto does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.

Built-in data privacy and security

Proto's platform architecture is adaptable to data privacy with on-premise hosting and local AI when large language models are restricted.
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Trust in audited standards
Proto's SOC2 and ISO 27001 certifications are the highest industry standard for messaging data.
SOC 2 Type IIISO 27001HIPAAGDPRDPO Philippines
Host onsite or hybrid
Deploy with local hosting solutions that are setup within two weeks.
Your databaseConnected
DatabaseYour PostgreSQL
NetworkVPC peering
Setup2 weeks
Enforce IP access
Limit Proto platform access to offices and remote workers with authorized IP addresses.
Exempt company admins
Allowed IP ranges
173.51.31.121173.51.35.141
192.156.1.01192.156.1.31
93.241.143.15993.241.143.189
49.23.156.1949.23.156.255
145.14.9.112145.14.9.214
192.156.1.01192.156.1.31
Encrypt messaging
All messaging is SHA-256 encrypted at rest and in transit.
Hello Sam!
In accordance with new regulation, we require your government issued ID for international banking.
Learn more
Upload passport
Upload driver's license

15‑minute live demo

Walkthrough of AI Agents, Inbox & Analytics
Tailored to your channels and local languages
Q&A on deployment, security & compliance
Curtis
Global
Noella
Rwanda
Christine
Namibia
Andrei
Philippines
Ayesha
Pakistan
Francine
Rwanda

Ready to connect with our team?

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