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Government

Deploy secure AI for public services

Help citizens access government programs and grievance redress across local languages and channels like WhatsApp, Viber and voice.

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I want to check the status of my disability grant 4421.
Check knowledge
Hi Paul, the Social Services agent can help check that.
Switch AI agent
Let me check on #PR4421. This will be a few seconds.
Check status
Hi Paul, I'm happy to share that your disability grant was approved. Please look for the approval email.
Central Bank of Liberia
Central Bank of Liberia
Bank of Mozambique
Bank of Mozambique

93.5%

inquiries automated

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Bank of Namibia
Bank of Namibia

46

regulated entities

National Bank of Rwanda
National Bank of Rwanda

550K

monthly interactions

See story
Bureau of Agricultural and Fisheries Product Standards
Bureau of Agricultural and Fisheries Product Standards
Bureau of Animal Industry
Bureau of Animal Industry
Bureau of Customs
Bureau of Customs
Bureau of Fisheries and Aquatic Resources
Bureau of Fisheries and Aquatic Resources
No items found.
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No items found.

Citizen trust at speed

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Connect public AI agents
Overcome citizen awareness and access challenge with a network of interoperable AI agents across government agencies with overlapping mandates.
I’m Toby, the business registrar assistant.
How can I help you today?
One of your businesses, a payment company keeps overcharging me and won’t cancel the service.
I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.
What is the business you wish to complain about?
It’s AlphaPay... I lost like 32000 so far
Chat has been transferred to consumer protection agent
Greetings, it’s Rita.
Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.
Reach citizens everywhere
Offer text and voice messaging on popular channels.
Detect market misconduct
Generate policy insights from citizen cases and real-time social media monitoring.
Social media posts
1,680
38%
Institution mentions
1,254
18%
Involved citizens
1,090
23%
Track citizen cases to resolution
Auto-referrals
Direct cases between agencies with no referral loops.
Auto-labeling
Allow AI to populate tags, custom fields, and citizen profiles.
Full visibility
Review chats between citizens and businesses to validate resolution.

Reach the public

Proto deploys across major messaging channels for mulitilingual text and voice.
WhatsApp
Online
What are your branch opening hours?
Our branches open Mon–Fri, 9am–5pm.
Do you have Saturday hours?
Message
Messenger
Active now
Can I reschedule my appointment?
Yes! What date works for you?
Next Tuesday afternoon.
Aa
Webchat
Online
Hi, I'd like to check my account balance.
Of course! Please share your account ID.
Sure - it's #482910.
Message
WhatsApp Business Tech Provider
  • Direct, verified access to the WhatsApp Business
  • Direct integration with Meta's WhatsApp Business API
  • Guided Meta onboarding and WhatsApp Business verification
Meta Business Partner
Verified by Meta for technical and compliance standards across WhatsApp and Messenger
Local Languages

Engage everyone in their native language

Proto's local language models provide access and security beyond generative AI.
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Integrate your trust layer

Proto connects into existing digital infrastructure.
Secure webhook with data encryption
Proto does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.

Estimate your savings with Proto

Calculate the ROITalk to local team

Built-in data privacy and security

Proto's platform architecture is adaptable to data privacy with on-premise hosting and local AI when large language models are restricted.
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Trust in audited standards
Proto's SOC2 and ISO 27001 certifications are the highest industry standard for messaging data.
SOC 2 Type IIISO 27001HIPAAGDPRDPO Philippines
Host onsite or hybrid
Deploy with local hosting solutions that are setup within two weeks.
Your databaseConnected
DatabaseYour PostgreSQL
NetworkVPC peering
Setup2 weeks
Enforce IP access
Limit Proto platform access to offices and remote workers with authorized IP addresses.
Exempt company admins
Allowed IP ranges
173.51.31.121173.51.35.141
192.156.1.01192.156.1.31
93.241.143.15993.241.143.189
49.23.156.1949.23.156.255
145.14.9.112145.14.9.214
192.156.1.01192.156.1.31
Encrypt messaging
All messaging is SHA-256 encrypted at rest and in transit.
Hello Sam!
In accordance with new regulation, we require your government issued ID for international banking.
Learn more
Upload passport
Upload driver's license

15‑minute live demo

Walkthrough of AI Agents, Inbox & Analytics
Tailored to your channels and local languages
Q&A on deployment, security & compliance
Curtis
Global
Noella
Rwanda
Christine
Namibia
Andrei
Philippines
Ayesha
Pakistan
Francine
Rwanda

Ready to connect with our team?

Read the latest

Blueprint
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Citizen support and redress in digital public infrastructure

How governments can build citizen redress and fund recovery as core digital public infrastructure – a trust layer, stakeholder strategy, and liability waterfall model based on live deployments across Africa and Asia.

10 Sept 2026
News
Product

Introducing Mediation

Mediation is now live inside Proto's Inbox co-pilot – a dedicated mode that reviews a full case and proposes a resolution, grounded in an institution's own policy and case history.

3 Sept 2026