Protect personally identifiable information
The Proto AICX Platform provides multiple data management and hosting features to comply with local privacy laws and ensure protection of customer information.
End insecure personal password usage and implement single sign-on with Google and Microsoft.
Structure employee access to the Proto AICX Platform and audience data in accordance with your organisation's data handling procedures.
Gain access to your account's resources, functionalities, and data via API for seamless integration.
Enable an allowlist of valid IP addresses for secure account access across remote teams.
Comply with national data management regulations with on-premise hosting for complete control over data storage and processing within your infrastructure.
Deploy hybrid hosting with secure connection to personal data on your virtual cloud.
Monitor user activity, manage roles, and enforce additional security with two-factor authentication.
Assign agents to teams, customise permissions, and select from multiple chat assignment options.
Set up and oversee sub-companies within your account, meeting complex business organisation needs.
Convert the Proto AICX Platform to your branding, logo, and colours for complete consistency.
Data Management FAQ
Can clients request data deletion or export their data?
Yes, your data will be automatically deleted after 30 days if you request account deletion. You can export your data directly from your Proto account or request support from our team.
Can Proto run without a commercial LLM?
Yes. On on-premise deployments, Proto can run locally hosted models – including DeepSeek V3, Llama and Qwen – so no inference leaves your infrastructure.
Third-party and dedicated LLM options are covered in the full FAQ.
What roles and permissions are available on the Proto platform?
The Proto platform offers granular roles and permission levels that are fully customisable to your needs. You can create roles and define precisely what each team member can access and at which level.
Where is Proto and client data hosted?
Proto and client data can be hosted on Amazon Web Services (AWS) in supported regions, including Singapore and Europe.
For data sovereignty needs, Proto supports hybrid and on–premise hosting, including hosting chats, people, and tickets in your own databases (available on Enterprise plans).
Learn more: Data privacy and Enterprise.
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